We provide our clients with a high level customer service, designed to fit every guest's personal requirements. Taking care of every detail is the most important part of our work, because we think that the impressions you take with you after your vacation should not be spoiled with a single detail. Our job is to make your stay with us as comfortable as can be.
CUISINE, MEALS
Three times a day our Chef will treat you with delicious meals. Our cuisine is a perfect combination of local food and world's best gastronomy achievements. We are very attentive to the quality of the food in our hotel, as well as to its assortment.
We understand that leading a healthy life you may have a specific diet or be a vegetarian, and we can guarantee you that during your stay at our lodge you shall have no complications with this - all you have to do is inform us on your preferred products.
In case you wish to try anything specific of the local cuisine please five us a timely notice, and our chef will do his best to satisfy your request.
We have our own bakery for a fresh bread to be on your table every day, and the regular supply of local fruit will provide you with exotic, tasty and healthy snack, as well as with assortment of fresh juices, including guanabana, guava, passion fruit, cactus fruit, limes, coconut and others. Delicious desserts and fine Ecuadorian coffee will be served every evening after exhausting but exciting jungle tours.
Snacks and cocktails are available 24 hours at the bar or by room service.
LAUNDRY
We do know another important thing about the jungle - it can be pretty tiring and dirty. We provide hand washing laundry services to our guests - your clothes will be taken care of delicately and fast, and at no additional price.
HOT WATER
All bungalows are constantly supplied with cold and hot water.
ACCESSORIES
We try to make your stay with so comfortable that you'd never miss a thing that stayed home - we provide you with:
- Rubber boots
- Rain ponchos
- Umbrellas
- Games at the bar (chess, checkers, cards, backgammon, scrabble, etc.)
- An acoustic guitar
- A Library of wild life in the Amazon and others
- Flashlights
- T-shirts, art crafts, binoculiars, bags and hats for sale
FIRST AID
We have all first aid equipment that might be required and our staff is trained to help anyone having an emergency. We even have a medicine man that can help our guests using jungle herbs and other natural products from the nearest jungle.
In case of a serious emergency we provide a 20-30 min. transportation by our speed-boat by the river to a hospital of the Army of Ecuador near El Coca, or to Quito, the capital, by helicopter (in case your insurance provides for such service) with our assistance and support to duly solve the problem.
At the resort, there is a first aid equipment and staff trained to help anyone that has an emergency. We even have a medicine man that can help our guests using medicinal remedies from our forest.